Item Personalization
Personalize your order before adding to cart.
These urns typically take about 2-7 days to make (plus shipping time). Holidays and weather delays can occur.
how to order information here.
phrase ideas found here.
frequently asked questions here
custom image FAQ's here
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Custom made urns cannot be returned unless we have made an error on the urn (small blemishes and small imperfections are not considered an error, but are an expected part of the handmade process)
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
We don't accept exchanges. but please contact us if you have any problems with your order.
Conditions of return: buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom items cannot be returned but we will remake the urns for any mistakes or breakage during shipping. for a remake, the design details cannot be altered, and the remake will match the original details of order. customers pay for the return shipping on any urns that they send back to me. blemishes can be a part of the handmade results, see the section on blemishes below. as the urns are fully handmade, sometimes mistakes are made. please contact us to discuss, we do want the customer to be fully satisfied.
what if my urn has imperfections?
Handmade one of a kind pottery is very beautiful, but it is possible to have small imperfections and blemishes. The urns sold in this online shop are all slip cast by hand using molds made of wheel thrown pottery. The urns made using the slip cast process are in general more uniform than the wheel thrown pottery, but there is still a change for imperfections and small blemishes.
Please email us if you have any concerns when you receive your urn. We will remake an urn for errors in the customizations, but not for the typical small blemishes from the handmade process.
Discover more in our FAQ
We currently offer international shipping for Canada and Australia. Delivery times vary by location, and shipping costs are calculated at checkout.
Custom made urns cannot be returned unless we have made an error on the urn (small blemishes and small imperfections are not considered an error, but are an expected part of the handmade process)
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase
We don't accept exchanges. but please contact us if you have any problems with your order.
Conditions of return: buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom items cannot be returned but we will remake the urns for any mistakes or breakage during shipping. for a remake, the design details cannot be altered, and the remake will match the original details of order. customers pay for the return shipping on any urns that they send back to me. blemishes can be a part of the handmade results, see the section on blemishes below. as the urns are fully handmade, sometimes mistakes are made. please contact us to discuss, we do want the customer to be fully satisfied.
what if my urn has imperfections?
Handmade one of a kind pottery is very beautiful, but it is possible to have small imperfections and blemishes. The urns sold in this online shop are all slip cast by hand using molds made of wheel thrown pottery. The urns made using the slip cast process are in general more uniform than the wheel thrown pottery, but there is still a change for imperfections and small blemishes.
Please email us if you have any concerns when you receive your urn. We will remake an urn for errors in the customizations, but not for the typical small blemishes from the handmade process.
Yes! Once your order ships, we’ll send a tracking number via email so you can monitor your package's journey with real-time updates available online.
